We want our customers to enjoy their gambling experience with us and we’ll help you get the support you need

Where to get help

We want our customers to enjoy their gambling experience with us and we’re here to help you get the support you need if you think you may have a problem with gambling and wish to stop or limit yourself.  Here are a number of tools that you can use. You can also find our customer service telephone numbers for online, telephone and shop customer here.

If you think you may have a problem with gambling and wish to stop or limit yourself, there are a number of options that you can follow. You can find our customer service telephone numbers for online, telephone and shop customer here.

Timeouts

To help customers stay in control, we encourage them to take breaks from gambling. You can do this through the time out option, which lets you freeze your account for between one day and 6 weeks. Time Outs are available to customers with online accounts through the My Info tab, followed by Responsible Gambling.

Deposit Limits

You can cap how much you spend before you bet by using the Deposit Limits tool. You can set a deposit limit for a time period and amount that works for you. Once you’ve set a limit, you can instantly make that limit smaller.

Help keeping track of time

You can set an automated reminder to appear whilst you are playing on the William Hill site, helping you to keep a track on how long you’ve been playing for.

Account restrictions

Account restrictions are available to Online account holders. It enables you to restrict access to certain products within www.williamhill.com, i.e. Casino, Poker, Vegas, Games, Bingo, Live Casino, and Skill games (not available on Sports, Virtual Betting or Lottery). Contact our Customer Services team via Live Chat for more details.

Self-exclusion

For anyone who is experiencing harm from their gambling, self-exclusion is an option to help them take back control. You can request to be refused service and prevented from gambling for a period of between 6 months to 5 years.

To make these self-exclusions most effective, we are committed to both the online and shop multi operator self-exclusion initiatives. This means that if you choose to self-exclude, to get away from gambling for a minimum of six months, you will ban yourself from all the major UK providers – not just one.

To self-exclude from shops, call the self-exclusion helpline on 0800 294 2060 or visit https://self-exclusion.co.uk/

To self-exclude online, visit https://www.gamstop.co.uk/

To self-exclude specifically from William Hill, shop customers can contact our Retail self-exclusion telephone line on 0800 169 3352. Alternatively, you can self-exclude in shop – just speak to a member of staff and they will help you complete a tablet-based form.

Online and Telephone customers can contact Customer Services via Live Chat

 

Safer Gambling with William Hill - Protecting customers


Further support if you are experiencing personal issues with gambling.

 
GambleAwareTM

GambleAwareTM aims to promote responsibility in gambling. They provide information to help people make informed decisions about their gambling and to understand and recognise problem gambling.

Website: www.begambleaware.org

Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. GA members offer the hand of friendship to anyone who is looking to try and stop gambling.

Website: www.gamblersanonymous.org.uk

Gambling Therapy

Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling. Gambling Therapy is part of the Gordon Moody Association.

Website: www.gamblingtherapy.org

GamCare

GamCare's work directly helping problem gamblers, providing advice on the phone and online or face to face counselling. They also have an education and prevention team working to raise awareness and prevent problem gambling before it starts as well as offering support to family and friends.

Website: www.gamcare.org.uk

GAMSTOP

GAMSTOP prevents customers from using gambling websites and apps run by companies licensed in Great Britain, for a period of their choosing.

Website: www.gamstop.co.uk

Self Exclusion Scheme

The Multi Operator Self Exclusion Scheme allows people to register an initial wish to self-exclude, add premises to an existing self-exclusion, renew a self-exclusion when it has been in place for a year and record any notifications of a wish to return to gambling after the year of self-exclusion has expired.

Website: www.self-exclusion.co.uk