We want our customers to enjoy their gambling experience with us and help them get the support they need if they do run into difficulty.

For more information about gambling-related harm or experiencing problems with gambling, visit www.begambleaware.org.

Further advice or help if you are experiencing harm from gambling

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GambleAware

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Website: www.gambleaware.co.uk

GambleAwareTM aims to promote responsibility in gambling. They provide information to help people make informed decisions about their gambling and to understand and recognise problem gambling.

GamCare

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Website: www.gamcare.org.uk
Freephone: 0808 8020 133

GamCare's work directly helping problem gamblers, providing advice on the phone and online or face to face counselling. They also have an education and prevention team working to raise awareness and prevent problem gambling before it starts as well as offering support to family and friends.

Gamblers Anonymous

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Website: www.gamblersanonymous.org.uk

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

GA members offer the hand of friendship to anyone who is looking to try and stop gambling.

 

Gambling Therapy

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Website: www.gamblingtherapy.org

Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling who reside outside Great Britain. Gambling Therapy is part of the Gordon Moody Association.

Multi Operator Self Exclusion Scheme

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Website: https://self-exclusion.co.uk/

The service allows people to register an initial wish to self-exclude, add premises to an existing self-exclusion, renew a self-exclusion when it has been in place for a year and record any notifications of a wish to return to gambling after the year of self-exclusion has expired.

GAMSTOP

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Website: https://www.gamstop.co.uk/

GAMSTOP prevents customers from using gambling websites and apps run by companies licensed in Great Britain, for a period of their choosing.

If you think you may have a problem with gambling and wish to stop or limit yourself, there are a number of options that you can follow. You can find our customer service telephone numbers for online, telephone and shop customer via this link.

Timeouts

To help customers stay in control, we encourage them to take breaks from gambling. You can do this through the time out option, which lets you freeze your account for between one day and 6 weeks. Time Outs are available to customers with online accounts through the My Info tab, followed by Responsible Gambling.

Account restrictions

Account restrictions are available to Online account holders. It enables you to restrict access to certain products within www.williamhill.com, i.e. Casino, Poker, Vegas, Games, Bingo, Live Casino, and Skill games (not available on Sports, Virtual Betting or Lottery). Contact our Customer Services team on 0800 085 6296 for more details.

Self-exclusion

For customers who are experiencing harm from their gambling, self-exclusion is an option to help them take back control. You can request to be refused service and prevented from gambling for a period of between 6 months to 5 years.

To make these self-exclusions most effective, we are committed to both the online and shop multi operator self-exclusion initiatives. This means that if you choose to self-exclude, to get away from gambling for a minimum of six months, you will ban yourself from all the major UK providers – not just one.

To self-exclude from shops, call the self-exclusion helpline on 0800 294 2060 or visit https://self-exclusion.co.uk/

To self-exclude online, visit https://www.gamstop.co.uk/

To self-exclude specifically from William Hill, shop customers can contact our Retail self-exclusion telephone line on 0800 169 3352. Alternatively, you can self-exclude in shop – just speak to a member of staff and they will help you complete a tablet-based form.

Online and Telephone customers can contact Customer Services on 0800 085 6296.