Our approach to responsibility is core to how we operate as a business and focuses on three key areas: our customers, our colleagues and our community contribution.

Throughout 2016 we have continued to promote responsible gambling to our customers through enhanced tools and increased information, including an industry-wide GambleAware Week in 2016.

We have also applied a significant focus to local communities where we operate through our community commitment, Close to HOME, and other initiatives to get people into work. This includes our partnership with Our Club providing employability training for young people in London, and our work with female ex-offenders.

Importantly we continue to take a responsible approach towards our colleagues, introducing the National Living Wage in April 2016 for all of our colleagues aged 18 and over, not just those over 25. We are also committed to not using zero-hour contracts.



hours of colleagues’ time have been given in the last year to support good causes


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colleague attendances at workshops held as part of the Retail Academy programme in 2016