William Hill is currently in the process of modernising its Retail business across its 2,371 shops in the UK.
The proposals will provide increased management support to shop teams by creating 359 jobs in a new Business Performance Manager role. These new field managers will oversee an average of seven shops compared to the 25 currently overseen by a District Manager.
The changes will simplify and bring greater clarity to the shop structure by removing a number of historical grades and anomalies and streamlining to just two roles – that of Customer Experience Manager and Customer Experience Assistant – with no reduction to headcount. Nine out of 10 shop based colleagues will see their pay increased or unchanged and over 330 of the Business Performance Manager roles have now been filled by shop managers. The changes are planned to be introduced by January 1st 2017.  William Hill has worked throughout the consultation process to minimise any negative impact on colleagues and all current salary levels will be protected until 2018.  
A William Hill spokesman commented: “The vast majority of our shop teams are either unaffected by this move or will benefit - in contrast to the claims by Unite.  The modernisation of our retail business will help support and develop our shop colleagues, further strengthen our extensive commitment to responsible gambling and improve customer service. We have not made any organisational structure changes in over a decade, despite significant tax and regulatory changes in the industry, and now is the time for us to address that.  Many colleagues will benefit from the changes through promotion or salary increases and for those impacted we are consulting on ways to mitigate the changes - for example by protecting pay until 2018."