Here you’ll find answers to many of the questions we've been asked by our shareholders, grouped under general questions and questions on shares / share dealing, dividends and the AGM.
If you can’t find what you’re looking for here, please contact us.
Who is William Hill's registrar?
Computershare Investor Services PLC
Address: The Pavilions, Bridgwater Road, Bristol BS 99 6ZZ
Website: www.investorcentre.co.uk/contactus Tel: +44 0870 703 0106
How do I get a copy of the Annual Report and Accounts?
When is the next results announcement?
We list this information in the Financial calendar section of this website.
When did William Hill become a listed PLC?
William Hill listed on the London Stock Exchange on 20 June 2002.
Where is my nearest William Hill betting office?
To find the shop closest to you go to our shop locator
Share and share dealings
What do I do if I receive unsolicited phone calls or correspondence concerning investment matters?
Recently many companies have become aware that their shareholders have received unsolicited phone calls or correspondence concerning investment matters. These are typically from brokers based overseas who target UK shareholders offering to sell them what often turn out to be worthless or high risk shares in US or UK entities. They can be very persistent and extremely persuasive and a survey by the former Financial Services Authority reported that the average amount lost by investors is around £20,000. It is not just the novice investor who has been duped in this way; many of the victims had been successfully investing for several years. Shareholders are advised to be very wary of any unsolicited advice, offers to buy shares at a discount, or offers of free company reports.
If you receive any unsolicited investment advice:
- Make sure you get the correct name of the person and organisation.
- Check that they are properly authorised by the Financial Conduct Authority (FCA) before getting involved. You can check at fca.org.uk
- The FCA also maintains on its website a list of unauthorised overseas firms who are targeting, or have targeted, UK investors, and any approach from such organisations should be reported to the FCA so that this list can be kept up to date and any other appropriate action can be considered. If you deal with an unauthorised firm, you would not be eligible to receive payment under the Financial Services Compensation Scheme. The FCA can be contacted here: fca.org.uk/contact.
- Inform our Registrar's Compliance Department.
Details of any sharedealing facilities that the company endorses will be included in company mailings.
More detailed information on this or similar activity can be found on the FCA website here: https://www.fca.org.uk/consumers.
How do I buy/sell William Hill PLC shares?
You cannot buy shares directly from William Hill. You can buy or sell shares using any stockbroker or UK share dealing service. Most high street building societies or banks offer some kind of share dealing service.
What do I do if I have changed my name?
You must write to Computershare advising of your change of name and clearly stating the full details of both your old and new names. You must ensure that you give your old name exactly as it is recorded on your share certificate or dividend statement. You will also need to send your share certificate to Computershare along with any relevant legal documents (e.g. marriage certificate etc).
What do I do if I move house?
If you wish to notify a change of address you will need to complete a change of address form which you should sign and return to Computershare. You will need to state your investor code (which can be found on your share certificate or dividend statement), details of the company and full details of both your old and new address. You can download the form here.
How do I transfer my shares?
If you wish to transfer all or some of your shares to someone else you will need to complete a stock transfer form. This form should be returned with your share certificate, covering at least the number of shares to be transferred, to Computershare, who will then process the transfer and issue a new balance share certificate if appropriate. You can download the form here.
What do I do if I have lost my share certificate(s); how do I obtain a replacement?
If your share certificate has been lost or stolen you should write to Computershare immediately to inform them that it is missing. Computershare will then send you a formal Letter of Indemnity for completion, and details of any fees that may be applicable. Once the Letter of Indemnity and relevant fee has been returned to Computershare, they will arrange for a duplicate certificate to be issued to you.
What do I do if the shareholder has died?
You should write to Computershare advising of the death of the shareholder, stating the full name, address and investor code of the shareholder as shown on the share certificate. You will need the following:
- Sealed copy Grant of Probate or Letters of Administration
- Share certificate(s) representing the total holding
- Death certificate (If account was held jointly with another person)
Note: If Probate is not being sought due to the small value of the estate, please contact Computershare to apply for the relevant Small Estate Procedure forms.
I have more than one account owing to differences in how my name/address are recorded. How do I correct this?
You should write to Computershare informing them of the amendments to be made and quoting both the relevant account numbers. Please be aware that, where there are inconsistencies with your name, you should also send your share certificate to Computershare along with any relevant legal documents (e.g. marriage certificate etc).
How do I check the number of shares that I hold?
If you require a balance of shares you can either telephone or write to Computershare, or you can access your shareholder account online by registering with Computershare at www.investorcentre.co.uk/contactus.
When is the next dividend due?
Dividends are paid twice a year, usually in June and December. To see a forecast date for when your next dividend is due please go to the Financial calendar.
I haven't received my dividend cheque. What should I do?
It may be that your dividend has been paid directly into your bank account, however, if this is not the case, please contact Computershare on +44 0870 703 0106.
Can I have my dividends paid directly into my bank account?
Yes. If you wish to have your dividends paid directly into your bank account you should complete a Dividend Mandate Form which you should sign and return to Computershare. Please ensure that you write your name exactly as recorded on your share certificate, and correctly state your bank details, the name of the company and your investor code (which can be found on your share certificate or dividend statement). The form must be signed by all joint shareholders.
Can my dividends be reinvested and used to buy more shares?
How do I obtain historical share prices?
Details of historical share prices can be found on the London Stock Exchange website, www.londonstockexchange.com.
Annual General Meetings
When is the next AGM?
Find out on the Financial calendar section of this website.
Can I appoint a proxy if I am unable to attend the AGM?
Yes. Full details are given in the Notice of Annual General Meeting sent to shareholders prior to the meeting.
Is a copy of the Notice of Meeting available on the website?
Yes. You can find it in the AGM section of this website.