We welcome change and innovation. We look at new ways to do things, new ideas, trying things out. Being empowered to make decisions and implement change.

'MAKING A DIFFERENCE' FINALISTS

t

Colin Mclernon and Tony Brassington, Group, UK

Keeping our Field Services Engineers up to date with the latest technical changes can be a challenge as they all work from remote depots and workshops. Tony and Colin have worked together to produce some exceptional electronic training material to assist these engineers, including a DVD on the installation of videowalls. They have shown complete dedication to the task and work exceptionally well together, even when they have been 300 miles apart.

r

Claire Hogshaw, Retail

The new UK Licensing regime combined with the Manila offi ce closure put a signifi cant strain on the Compliance team for Online. However, Kirsty and her team rose to the challenge, not only meeting the UK Licensing requirements but also resolving customer issues speedily. Kirsty even cancelled her holiday to South Africa to make sure she and her team delivered. Kirsty is also heavily involved in the Ideas Driven Organisation work and has spent weeks on this project, while continuing to do her day job.

Kirsty Caldwell, Online, Gibraltar

Our Italian business is just under four years old, and despite complex regulatory challenges, has grown in double digits yearon- year thanks to the concerted effort from all the core functions in William Hill Online. In 2014 their hard work culminated with the Italian EGR award for Best Sportsbook and Rising Star of the Year. The team’s hard work has resulted in the William Hill brand being fi rmly established in Italy.

 

'TEAM OF THE YEAR' FINALISTS

Old Roan LBO, Retail

Old Roan LBO in Aintree, Liverpool, has been described as a perfect shop with a sharp, professional team who offer customers a fantastic experience. Shop Manager Pat and her team demand high standards and are extremely skilled in building relationships with regulars. The focus is on fun – the team know how to enjoy themselves and that helps to create a great atmosphere for customers and for colleagues. The team’s Market Force results are also excellent – 100% for the last five visits.

Trading Margin and Analysts Team

This team have played a major role in enhancing margin management using data, feeds and automation for our Retail estate and also for William Hill US in Nevada. Their work for Retail has saved us hundreds of thousands of pounds in both IS Development and headcount costs. For William Hill US, they have also developed and generated critical management information to create regular automated reports, which could then be communicated across the whole senior management team.

Italian Team, Online

Our Italian business is just under four years old, and despite complex regulatory challenges, has grown in double digits yearon- year thanks to the concerted effort from all the core functions in William Hill Online. In 2014 their hard work culminated with the Italian EGR award for Best Sportsbook and Rising Star of the Year. The team’s hard work has resulted in the William Hill brand being firmly established in Italy.

Italian Team, Online

 

Italian Team, Online