The HOME Awards 2015 winners have been announced!

"On Thursday, 21 May, I had the pleasure of hosting our 5th HOME Awards at the Grand Hotel in Brighton, UK. This is always the most glamorous night in the William Hill calendar and we had an amazing evening, celebrating with colleagues from across the William Hill world.

"Many congratulations to everyone who was shortlisted and especially to those – listed below – who are taking home these prestigious awards."

James Henderson, Chief Executive Officer

Hungry for Success winners

Todd Robe and Connor Flynn

Outstanding Contribution Through Innovation:
Todd Robe And Connor Flynn, William Hill Australia

When Todd and Connor from Darwin suggested that we consider offering odds on e-sports [the competitive playing of video games], it sparked a huge response on Yammer and, a month later, we launched our first foray into e-sports on our website. It was a fantastic example of collaboration across two geographically distant parts of the business using the power of crosscompany communications.

Thomas Madigan, UK

Most Promising Newcomer:
Thomas Madigan, UK

Estates Surveyor Thomas is something of a target beater and in one year settled more rent agreements than anyone had ever done before. His ability to negotiate these agreements has led to huge savings for William Hill. He has contributed hugely to the success of our Retail business in helping to control costs ahead of plan.


Outstanding Services winners

Retail Shop Team of the Year:
Bargate Drive LBO

When Shop Manager Emma Richards took over Bargate Drive LBO in Wolverhampton last year, she knew immediately that the shop had potential. She brought this to life by training and coaching a new team to deliver great service to customers and keep them coming back. Despite the shop’s location in a challenging environment, Emma and her team worked with the local police, security and AOM and DOM to create a welcoming space for customers and, as a result, increased business immensely.

Online Customer Service Teams of the Year:
Risk and payments team, Sofia

During the Business Continuity Plan (BCP) in Manila, a team of 22 people in Sofia covered the workload of more than 150 Manila Risk and Payments colleagues for a period of 10 days. The team provided an absolutely invaluable service, which led to the smooth running of our Online business during this time. The team also deliver an excellent and valuable support service to our customer-facing teams on a day-to-day basis.

Online Customer Service Teams of the Year:
Social Media team, Gibraltar

The opening up of Social Media channels in the last 12 months has been exciting for William Hill and this team have done fantastic work to develop our social reach in a short space of time. Our number of followers on Social Media has increased by 81% in the last year and the positive work from this small team represents a nod to a future that offers yet more innovative possibilities.

Online Customer Service Teams of the Year:
Risk team, Manila

The Client Control Team are a highly professional, motivated and dedicated group that checks multiple accounts and sports bets to protect the business from unprofitable customers and enable valued customers to bet more. When the Manila office was closed, the team set up a small office in one of the agents’ homes to maintain continuous support.

Online Colleague or Team of the Year:
Janet Morrison, Richard Field and Kerry Swainson, BCP Support, Gibraltar

The temporary closure of the WHO Manila offi ce in October put a huge strain on the business. However, colleagues across the Group offered support and a working group was set up to coordinate operational and system training. This team of three – Kerry Swainson, Richard Field and Janet Morrison – consistently went above and beyond the call of duty to clear queues, ensure calls were met, and service levels retained at extraordinarily high levels.

Group Colleague of the Year:
Luke Wilson Group, UK

Leeds-based Project Accountant Luke is considered a central hub of knowledge on business process by all his colleagues within the Finance department, yet his infl uence doesn’t stop there. He works consistently hard to support other functions in other parts of the world, regardless of the time zone. For example, he recently spent six months working with the Australian team to complete the Group reconciliation process, which meant lots of meetings scheduled for times outside the UK’s working day. He is always happy to get involved in any problems that arise and to see them through to a successful conclusion.

Customer Service Team of the Year Australia:
Brand team, Sydney

When Sportingbet Australia was rebranded as William Hill Australia, this cross-functional team ensured that the transition was as smooth and seamless as could be. The team stepped up to the mark during the planning and execution of the brand migration, ensuring that every meeting and discussion started from the viewpoint of the customer and how this change would affect them.

Customer Service Team of the Year US:
Tamarack Junction, Reno

This Reno-based sportsbook – among our fi nalists for the second year in a row – is an outstanding book, known for its great customer service and standout team. The team create customised sports sheets (data sheets) based on customers’ individual needs, and this helps to build a strong customer base.

Making it Happen winners


Making a difference:
Colin McLernon and Tony Brassington, Group, UK

Keeping our Field Services Engineers up to date with the latest technical changes can be a challenge as they all work from remote depots and workshops. Tony and Colin have worked together to produce some exceptional electronic training material to assist these engineers, including a DVD on the installation of videowalls. They have shown complete dedication to the task and work exceptionally well together, even when they have been 300 miles apart.

Team of the Year:
Italian Team, Online

Our Italian business is just under four years old, and despite complex regulatory challenges, has grown in double digits yearon- year thanks to the concerted effort from all the core functions in William Hill Online. In 2014 their hard work culminated with the Italian EGR award for Best Sportsbook and Rising Star of the Year. The team’s hard work has resulted in the William Hill brand being firmly established in Italy.

Team of the Year:
Italian Team, Online


Team of the Year:
Italian Team, Online


Everyone Matters winners

Most Inspirational Colleague:
Beverley Marley, Retail

It is Beverley’s compassion that makes her an inspirational colleague to be around. Over the past year she showed tremendous strength in her support for colleagues when a young Shop Manager, Leanne Watson, died of cancer. Leanne’s mother, Joan Allen, also a Shop Manager in District 126, is a close friend and Leanne’s death was a tragedy for them both. Beverley turned her focus to helping the family and, via charity events, raised more than £6,000 to be put in a trust for Leanne’s young baby. Beverley is an excellent Manager and always highly professional.

Community Champion:
Natalie Seeff, Online, Tel Aviva

In-house lawyer Natalie is passionate about community work. This year she organised a sponsored bike tour to raise funds for the Israel Sport Center for the Disabled. She took part in the ride and encouraged Tel Aviv colleagues to get involved too. She is also keen to help people who are less fortunate and, during the troubles in South Israel, collected and distributed toys to children in the area. She is now planning a pop-up clothing shop for the homeless called Street Store Tel Aviv.

HOME Hero:
Shannon Millar, Darwin