Here at William Hill, we’re committed to developing and supporting all of our people.

To help you deliver an outstanding service and fulfill your true potential, we provide a range of in-depth, structured development opportunities.

Some are designed to help you perform better than ever in your day-to-day role. Others are there to help you go further in your career. All are about making it happen, for you and our customers.

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Group and online academy

As part of our Group or Online business, you’ll undertake an array of training and development activities that are geared towards your specific job profile as well as learning about the needs of the wider business.

Your induction

Every new face is welcomed at a half day induction event where you’ll learn all about the outstanding heritage of our business, our exciting range of dynamic products and just how much of a growing, international organisation we are. You’ll get to see first-hand how William Hill colleagues embody our strong set of principles as the HOME of betting.

E Learning & Open Courses

From essential e-learning including Gambling Regulatory Training & Security Awareness to self-development resources, our online offerings are increasing every day.  We also offer half or one day Open courses in all locations to provide you with the development you require to succeed in your role.  There’s even our ever-popular one-day ‘master class’ where we reveal all the secrets of the bookmaking trade.

Academy Programmes

Whether you are looking to move into management for the first time or fine tune your skills for a more senior position, the William Hill Academy offers development programmes for our most talented and enthusiastic colleagues.  We even have programmes aligned to external qualifications and all are designed to help colleagues reach their full potential.

Retail academy

For those who work in our shops, the Retail Academy is our way of helping you gain the skills and knowledge you need to provide outstanding service and move up the ladder in your career.

The William Hill way

The William Hill Way is a structured development programme that will help you feel right at HOME and teach you all about the outstanding service we deliver in our shops.

Stepping up

If you've got management potential, Stepping Up will give you the chance to take on extra responsibilities by building the management skills you need to progress.

Managing for success

If you want to develop your management skills even further, this will give you the knowledge you need to succeed. Based around our HOME principles, you'll learn all about our management style, your customers, colleagues and our business.

Taking the lead

Making the move from single-site to multi-site management is a real challenge. This programme is on hand to develop the skills and behaviours you need to succeed.

Maximising performance

This programme will make you a role model for our HOME principles, so you can bring out the same behaviours in others and deliver a truly outstanding performance.

Leading the way

Leading the Way is designed to not only help you make the jump from management to leadership, but give you the structured development you need to explore your full leadership potential.

Shaping the future

Through our partnerships with a number of external bodies, you'll gain a greater understanding of what drives William Hill and build an in-depth knowledge of the broader retail and gaming industries.