Whether it’s creating TV advertising to promote our latest products, analysing data and research or using the latest marketing technology to personalise communications, everything we do is about improving our customer experience.

We communicate across all media platforms and providing accessible, innovative and exciting campaigns for our customers is what we’re passionate about.


CRM is about helping customers get the most out of services that we offer. We analyse customer patterns, data and behaviours and translate this to direct marketing campaigns. We’re passionate about talking to customers - be they new to William Hill or experienced punters. Our goal is to make these campaigns as relevant as possible, encouraging customers to use more of our great products. We’re looking for CRM experts who are keen to work in an environment that’s always looking to innovate and learn.

Customer Insight

We’re here to provide a deep understanding of our customers. This can be in terms of looking at how our customers bet, or interact with our website, or indeed through external sources such as research panels or agencies. We love sharing this insight with our colleagues. And we love translating our knowledge into better experiences for our customers even more. If you’re a BI Analyst or Decision Scientist, or have expertise in Web Analytics and Conversion rate optimisation then come and join us.

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