We’re the central customer operations hub and backbone of the William Hill team.

It’s our job to make every customer feel important – and do whatever we can to resolve their issues as quickly as possible.

VIP Services

We’re committed to providing the very best experience to our 2,000 highest tier clients who prefer to place their bets over the phone. The team is made up of Customer Service Agents, Team Leaders and an Operations Manager, who work together seamlessly to deliver exceptional knowledge and expertise covering the entire product suite.

Text Betting

With the simplicity of placing bets, depositing, withdrawing and checking account balances via SMS, betting with William Hill couldn’t be easier. Join our dedicated team and you’ll provide an outstanding service for customers using this new and improved channel. Roles include placing bets on behalf of customers and analysing betting patterns.


The customer is always our number one priority and we work extremely hard to resolve any errors that are out of our control. Joining a team whose expertise and knowledge is second-to-none, you’ll help us constantly exceed customer expectations and deal with the settlement of bets without a glitch.


Dedicated to Credit Customers, we work to ensure their expectations are not only met but exceeded through our friendly and knowledgeable over-the-phone service. Join us and you could be monitoring and managing Credit Accounts, ensuring payments are received and dealt with so that customers can continue to enjoy the William Hill experience.


We manage the content of our UK and international websites, with the aim of creating a simple and effective user journey for all our customers. Through a CMS covering an impressive 25 languages, we oversee the data, newsletters, sub-features and banners on all of these sites – promoting relevant sports, games and tournaments. It’s an extremely diverse and multi-lingual team, where success is underpinned by an in-depth understanding of what our customers want to see.

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