Our multi-tasking customer services function based in Darwin includes a 100-strong Client Services and Wagering team who cover our consumer brands in Australia, William Hill and Centrebet.
Client Service Representative
If you enjoy talking to customers and helping them with their questions, this could be your ideal role. Flexible and fast to adapt to change, you’ll help over the phone, chat or email, pulling together as a team, especially during busy periods such as racing carnivals and major sporting events. You don’t need previous experience as you’ll be fully trained on the job, with a progression plan that should take you all the way up to expert level.
A step up from Client Service Representative, you’ll be managing a group of around 12 agents with varying levels of experience. Delivering outstanding service to our customers, you’ll be in charge of handling escalations and managing shifts, making sure the right people in right place at the right time. You’ll be the person who leads by example, making everyone feel like they matter.
Customer Services Manager
In charge of our 30-strong Customer Service team, you’ll liaise with the wider business to make sure we’re providing outstanding customer service. You’ll also make sure everything runs smoothly, from identifying efficiencies to making improvements. As a strategic planner, you’ll also delve into the needs of the customer and be the one who makes sure we have the right service models to meet them.
Our customers rely on a quick, efficient bet capture service over the phone across all kinds of sports and racing events. And you’re the one who’ll make it happen. Sharing the same passion for sport and hunger for success as our customers, you’ll work accurately in a fast-moving environment, seeing to it that all our customers’ needs are met.
As Wagering Manager, it will be up to you to oversee a wagering team, either sports or racing wagering. Liaising with the wider business, you’ll be a strategic planner who digs deeper into the trends and margins, providing the best betting opportunities for our customers.