Operating with integrity is about more than just a statement of principles. For William Hill it's about putting those principles into practice, rigorously and consistently

Business integrity


We manage our taxes in the same manner as we manage our business - in a manner expected by our shareholders and consistent with our core values.

Employees


We are building a strong culture of empowerment and improvement and we are committed to safe and healthy working conditions for our employees and expect our employees to comply with their own obligations in this area.

Customers


William Hill is committed to customer protection and safer gambling. We will operate effective complaints procedures to deal with situations where those standards may not be met and will abide by the decisions of the Independent Betting Arbitration Service.

Crime and disorder


We take seriously our legal obligations regarding money laundering and handling the proceeds of crime, and will comply with any relevant industry codes of practice.

Community


William Hill believes in building sustainable long term partnerships that support and make a positive difference in the communities in which we operate.  As an absolute principle, our community policy is integrated with and indivisible from everything the business does to be successful.

Environment


We take seriously our legal obligations regarding money laundering and handling the proceeds of crime, and will comply with any relevant industry codes of practice.