We are committed to building a sustainable business focused on three key areas: our customers, our colleagues and our communities.

For customers, that means ensuring that we are operating safely and fairly – giving them a fun experience and providing the best tools possible to help players remain aware and in control. And continuously developing better means of identification and intervention should their play get out of control.

It’s our 16,000 colleagues who ensure we look after our customers well. So it is vital that we empower them with the training and support they need to carry out their roles effectively, and to grow and develop with the business. We continue to provide the National Living Wage for all of our colleagues aged 18+ and we are committed to not using zero-hour contracts.

We want to make a positive contribution to the communities in which we operate and, by partnering with those communities, provide the safest possible environment for gambling.


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hours of colleagues’ time have been given in the last year to support good causes


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nominations made by colleagues for our Excellence Awards